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The Support Service that Ferrier Pumps provide can be summed up quite simply;

Tell us what you wish us to do and provided it makes sense then we will be happy to accommodate and work with you.

This can take the shape or form as follows;

  • Holding stocks of specialist pumps and spares specifically for you.

  • Providing out of hour telephone numbers.

  • Staying open late or opening out of hours to accommodate a client’s delivery or uplift needs.

  • Site visits to establish the cause of problems and configure solutions.

  • Specialist customer training at Ferrier’s offices, the client’s or the equipment manufacturers premises.

  • Out of hours site working to accommodate a client’s requirements.

  • Energy saving audits.

  • Telemetry breakdown warning and plant monitoring services.

  • Pump and process plant design and installation.

  • 24/7 repair and maintenance services. 

  • Out of hour delivery and collection services.

  • Hydraulic analysis and design services

The fact is that we are here to help and Ferrier Pumps do not have a one size fits all approach to our clients. If you require a customised support programme to suit your organisations requirements, please do not hesitate to contact one of our staff and we will endeavour to help in any way we can. 

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